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Email Deliverability Fixed

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  • B
    brad
    last edited by Jan 31, 2024, 6:45 AM

    Hi everyone. If you had an issue confirming your email address or resetting your password, it's because I used the default mail server that comes with nodebb. Unfortunately, that it has poor "deliverability" which means some people didn't get it.

    I've now upgraded to an enterprise-level mail service so that problem should be fixed going forward. I've resent confirmation emails to many people but if you haven't confirmed your email or need any help with that feel free to DM me or reply to this thread.

    K 1 Reply Last reply Jan 31, 2024, 6:48 AM Reply Quote 0
    • B brad pinned this topic on Jan 31, 2024, 6:45 AM
    • K
      keshin @brad
      last edited by Jan 31, 2024, 6:48 AM

      @brad hello yes I dont think I got a confirmation email, thank you.

      B 1 Reply Last reply Jan 31, 2024, 7:01 AM Reply Quote 0
      • B
        brad @keshin
        last edited by Jan 31, 2024, 7:01 AM

        @keshin It looks like I have sent you an email. Could you check your spam?

        1 Reply Last reply Reply Quote 0
        • I
          impasto
          last edited by Jan 31, 2024, 7:09 AM

          Hi Brad. Link sends me to a page that doesn't exist( has a hippo on it) cheers

          B 1 Reply Last reply Jan 31, 2024, 7:23 AM Reply Quote 0
          • B
            brad @impasto
            last edited by Jan 31, 2024, 7:23 AM

            @impasto Someone else had this issue but they realized they were clicking the wrong link. Could you share what page it's sending you to? (feel free to just DM)

            K 1 Reply Last reply Jan 31, 2024, 7:32 AM Reply Quote 0
            • K
              keshin @brad
              last edited by Jan 31, 2024, 7:32 AM

              @brad Got the email now. I'm getting same issue as imposto (sends me to a page with a fish on it). Screenshot 2024-01-30 at 11.31.39 PM.png Screenshot 2024-01-30 at 11.31.36 PM.png

              B 1 Reply Last reply Jan 31, 2024, 7:33 AM Reply Quote 0
              • B
                brad @keshin
                last edited by Jan 31, 2024, 7:33 AM

                @keshin Try to make sure you're responding to the most recent email that was delivered. That was the issue with the other person.

                1 Reply Last reply Reply Quote 0
                • I
                  impasto
                  last edited by Jan 31, 2024, 7:39 PM

                  Hi Brad. The exact page the link takes me to is shown in Keshins reply, except for the hippo!

                  B 1 Reply Last reply Feb 1, 2024, 1:56 AM Reply Quote 0
                  • B
                    brad @impasto
                    last edited by Feb 1, 2024, 1:56 AM

                    @impasto Try to make sure you're responding to the most recent email that was delivered. That was the issue with the other person. If this doesn't resolve your issue let me know and I'll send the confirmation again.

                    I 1 Reply Last reply Feb 1, 2024, 5:33 AM Reply Quote 0
                    • I
                      impasto @brad
                      last edited by Feb 1, 2024, 5:33 AM

                      @brad ....better send another, I've only got the original that's dud. cheers

                      B 1 Reply Last reply Feb 1, 2024, 5:38 AM Reply Quote 0
                      • B
                        brad @impasto
                        last edited by Feb 1, 2024, 5:38 AM

                        @impasto I just checked and your email has been validated already.

                        1 Reply Last reply Reply Quote 0
                        • B brad unpinned this topic on Feb 5, 2024, 4:20 AM
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